MTT5 Course 2: Handling Cash
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Get Modern Teller Training 5 for only $299/course—Save $296/course
For a limited time, you can get your training system of 10 VHS/DVDs and 11 workbooks for only $299 per course. This amazing price gets you all 11 workbooks--nearly 800 pages of training content--and 10 DVD/VHS videos with nearly 3 hours of training content. With MTT5, you get industry-leading training that is:
To order MTT5 today for this excellent price—or to order a free preview—contact our friendly, helpful training support staff at 800.442.8662 or reach us by email.
Your Role As a Professional Teller
In this course, tellers learn about their role in the bank. They also become familiar with the day-to-day activities that they perform and learn about how banking works.
In this course, tellers learn how to obtain and arrange their opening cash supply, how to package currency and coins, how to handle bait money as well as what to do with mutilated currency. They will also learn how to count money using two universal counting systems.
Checking & Savings Transactions
Course 3 teaches tellers how to process checking and savings account deposits and withdrawals. In addition, they will learn about the various types of deposits including: cash only, check only, split deposits as well as compound, mixed or combination deposits.
Making the Check-Cashing Decision
With this course, tellers will discover what the bank’s policies are for cashing checks for customers and non-customers. They also learn what critical information must appear on the face of the check. They will also learn how to examine endorsements and request the proper identification from customers.
Additional Bank Products & Services
Tellers learn about cashier’s checks, traveler’s checks, money orders, debit cards, credit cards and other convenience services. In addition, they will learn about receiving payments for loans, savings clubs, tax deposit payments and utility payments and more.
Tellers will learn how to balance their drawers and resolve any out-of-balance situations. This course also teaches them how to balance out using a computer and balancing out manually. Knowing how to manually balance can be helpful in some routine situations as well as in case of emergency—a power outage, computer system problems, etc.
Forgery & Signature Verification
This course teaches tellers how to identify common techniques used to forge signatures and endorsements—the signs of forgery. They also learn to use signature cards and imaged signatures to help detect forgeries. Additionally, tellers will learn what action to take when they suspect forgery.
With this course, tellers learn to distinguish between genuine and counterfeit items. They also learn what to do when they suspect they have received a counterfeit item.
This course teaches tellers how to recognize cash-related scams aimed specifically at tellers and bank customers and what they should do when they suspect an attempted fraud.
You & Your Customers
This course teaches tellers to understand their important role in providing excellent customer service and to know the basics of needs-based selling.